Battery Wont Charge (iOS, Android)

Battery Won't Charge (iOS, Android)

Issue [Battery Wont Charge (iOS, Android) ]

  

Devices [Android, iOS]

  

Suggested Resolutions [See Steps Below]  

iOS:

Step 1: Check Your Charging Cable and USB Adapter for Signs of Damage

Breakage or bent prongs are common. Don't use damaged accessories. 

Step 2: Use a Wall Power Outlet and Check for Firm Connections Between Your Charging Cable, USB Wall Adapter, and Wall Outlet or AC Power Cable, or Try a Different Outlet

Step 3: Remove any Debris from the Charging Port on the Bottom of Your Device

After removing debris,  firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.

Step 4: Force Restart Your Device

• iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
• iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. 
• iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.
  

Force Restarting an iPad Without a Home Button

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.

2. Press and quickly release the volume button farthest from the top button.

3. Press and hold the top button.

4. When the Apple logo appears, release the top button.
   

Force Restarting an iPad With a Home Button

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

Step 5: Make sure you have the Latest Version of iOS

Step 6: Contact Apple Support if Problem Persists

Android:

Step 1: Make sure you don't have a Faulty Cable or Charger

Although most phone chargers and charging cables look similar, there can be a huge difference between their quality and charging speed. It is always recommended to use an official Samsung charging cable as these have been specially made for your device and are designed to maximise battery life. 

Using an unofficial charger can cause damage to your phone. Official have the correct voltage for your device, whereas alternative chargers may operate to a different voltage. Check to make sure that you are not using counterfeit accessories. 

If you're using an official charger, check to ensure that there isn't any damage to the cable or plug. If you notice any damage, stop using the charger immediately.

Step 2: Try a Different Cable and Plug

Even if there is no obvious physical damage to the cable or the plug, try using a combination of different cables and plugs to eliminate these as a potential problem. To make sure that your cable / plug works, you can also try using it to charge a different device.

Step 3: Try a Different Power Source

Once you are sure that your cable / plug works, try plugging them in to a different power source. For example, connect the charger to a power socket rather than a laptop or PC.

Step 4: Run a Test Using Samsung Members

You can use Samsung Members to run a test on your battery and charging port. This will check for any issues. Watch the video and follow the steps below to find out how to run a test.

1Open the Samsung Members app

2Tap Support

3Tap View tests

4Tap on Battery status and then Cable charging to check your hardware

Please note: you will need to connect your charger in order to check cable charging

Step 5: Clean the Charging Port

1Power off your device

2Shine a torch into the charging port and look inside. If you can see dust or dirt, especially if it is covering the metal charging contacts, the charging port needs cleaning

3Try gently blowing into the charging port to remove dust and debris

Please note: do not insert any object into the charging port. This can result in damage to the charging port.

4If the charging port is still clogged, take it to a professional to be cleaned

Step 6: Check for Water and Moisture

Your device will not charge if it detects water or moisture in the USB port. This is a security measure to protect the device from damage and corrosion. If your device has detected water in the charging port, it will sometimes display a waterdrop icon on the screen above the charging port. If you see the waterdrop icon, make sure that your device is turned off while it dries.

Please note: It is not always obvious when water has entered your phone. Just exposing your phone to a humid environment can cause water to enter the phone, even if there is no visible sign.  

Most moisture will evaporate by itself within a few hours, but you can also try blowing gently on the port or exposing it to cool dry air. If the waterdrop icon has still not disappeared but you are sure the charging port is dry, try turning your device off and on again.

If the icon remains after this and your device still has power, clear the cache for USB:

1Open Settings

2Tap Apps

3Tap the filter icon

Please note: in older versions of Android "system apps" can be found from the options icon (three vertical dots).

4Tap the switch to show system apps then tap OK

5Scroll down, then tap USBSettings

6Tap Storage

7Tap Clear data and Clear cache

Once you've cleared your cache and data, try charging your phone again to see if this has resolved your issue.

Step 7: Reboot Your Device

If your phone still has power remaining, try a soft reboot. This will allow the device to reset its temporary memory and will help you determine if the problem is software related. To perform the reboot press and hold the Power and Volume Down keys until the device restarts.

Please note: The key combinations may differ slightly depending on the model of your device.

Step 8: Update Your Software

Software updates are regularly released by Samsung and can solve a range of device software problems. If your phone still has power follow the steps below: 

1Open Settings

2Tap Software update

3Tap Download and install

Your device will check for available updates. If there is an update for your device, you will be asked to download and install it. If there are no updates available your device will display that 'Your software is up to date.'

Step 9: Try a Wireless Charger

If you think the problem is related to wired charging and you have a wireless charging compatible device, try charging your device using a wireless charger. Make sure to remove any cases or covers first and lay the back of your device onto the wireless charger, making sure to line up the charging coils to establish the strongest possible connection.

Step 10: Run Your Phone in Safe Mode

Safe mode allows you to use your phone on its original interface without third-party applications. This means that any apps or downloads that may be affecting your phone can be isolated and prevented from causing issues, allowing you to identify problems easier. To find out more about how safe mode works read our article on how to start your galaxy device in safe mode.

To reboot your device in safe mode, take the following steps:

1Press and hold the power button or button combination you use to turn off your device until the power off screen appears

2Tap and hold the Power off icon until the option for Safe mode appears

3Tap Safe mode

4The device will switch on in Safe mode. "Safe mode" will be displayed on the bottom left of the screen

Step 11: Book a Repair 

If none of the above steps work, a faulty battery may be present. The phone will probably need a repair.

External Websites/Sources 

Articles Verified on: 4/24/2023

iOS Fix: https://support.apple.com/en-us/HT201569#:~:text=Follow%20these%20steps%3A- [Article Date: N/A]

iPad Reset Fix: https://support.apple.com/guide/ipad/force-restart-ipad-ipad9955c007/ipados [Article Date: N/A]

Android Fix:  https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-phone-is-not-charging/#:~:text=The%20most%20common%20reasons%20for,apps%20interrupting%20the%20charging%20process [Article Date: N/A]

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