Slow Internet

Slow Internet

Issue [Slow Internet]

  

Devices [Laptop, Desktop, iOS, Android]

  

Suggested Resolutions [See Steps Below]  



General Steps (Applies to All Devices):


Step 1: Run an Internet Speed Test

There are a number of online speed tests (CNet Internet Speed Test is a useful resource) that will tell you exactly what your Internet speed is. You can then compare the speed test with your contract with your ISP.

Your actual internet speed is a useful piece of information if you have to call up your Internet Service Provider for help.

Step 2: Restart Your Modem and Your Router

Sometimes all it takes is restarting your modem (the piece of hardware your ISP provides you with) and your router (these days most of us connect a WiFi router to the modem so we can get Internet throughout the house).

Be sure to power down your modem first, and then the router. Wait ten seconds. Then, plug in the modem. When the modem is fully operational (for example, all the green lights are on), power up your router.

Step 3: Check For Any Internet Outages or Call Your ISP for Help

This is usually enough to fix a slow Internet connection. If your Internet is still slow or is not working, it’s time to call your ISP for help, or use an outage map to see if your area is affected.

Step 4: Upgrade Your ISP Provided Router to an Improved Router or Utilize Ethernet 

If you live in an apartment building, and if you rely on a WiFi modem for Internet, your ISP may not be able to help you boost Internet speeds.

If there are too many WiFi networks in one location, the different WiFi networks will compete for free channels. If a channel becomes too crowded, your router will try to find one that’s free.

If there are no free channels because there are too many WiFi networks in your location, you will get no Internet connection.

The solution in this case may be a dual-band router. You can also avoid using WiFi by connecting your PC directly to your router with a LAN cable.


Windows 10:

How To Reset Network Adapter

1. In your Windows Taskbar, right-click on the Internet Access icon. Select ‘Troubleshooting.’

Windows will then work to troubleshoot problems, and will often automatically reset the Network Adaptor.

This is usually enough to make your Internet speed.

Other times you may have to continue troubleshooting on your own.to reset your Network adaptor and the problem will be resolved. Other times, troubleshooting with Windows will not solve the problem.

Windows 11:

How To Reset Network Adapter

In your Windows Taskbar, right-click on the Internet Access Icon. Select "Network and Internet Settings."

Click on : Advanced Network Settings, and then click : Network Reset > Reset now 
Note: This will restart your PC


macOS: 

How to Reset Network Settings

  1. Open System Preferences ➙ Network
  2. Select WiFi and click the minus (-) button below
  3. Hit Apply
  4. Select the plus (+) icon
  5. Pick WiFi and Create
  6. Hit Apply
  7. Rejoin your WiFi network
Rejoin WiFi network


How to Reset Network Configuration Files

  1. Turn off your WiFi
  2. In Finder, select Go ➙ Go to Folder (Shift + ⌘ + G)
  3. Select the following files: 
  • com.apple.airport.preferences.plist
  • com.apple.network.identification.plist
  • com.apple.network.eapolclient.configuration.plist
  • com.apple.wifi.message-tracer.plist
  • NetworkInterfaces.plist
  • preferences.plist
  1. Save them to another folder on your Mac (as a backup)
  2. Delete them from the original folder
  3. Restart your Mac. If your network is working fine now, you can delete the backup files as well.
configuration files

How to Reset Network Settings With Terminal

  1. Launch Terminal
  2. Type sudo ifconfig en0 down and press Enter to turn off WiFi
  3. Type sudo ifconfig en0 up and press Enter to restart WiFi
Terminal commands to reset network settings

iOS Devices:

How to Reset Network Settings:

If you are using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings 

If you are using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings 

Note: This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

An iPhone showing the Transfer or Reset iPhone screen.


Android Devices:

How to Reset Network Settings

1. Open the Settings app on your Android.

2. Scroll to and tap either "General management" or "System," depending on what device you have. 
Reset network settings on Android 1

3. Tap either "Reset" or "Reset options."


4. Tap the words "Reset network settings."
Reset network settings on Android 2

5. You'll have to confirm that you want to reset your network settings. Do so.

Your device will restart. Once it does, your network settings will have been cleared and reset



External Websites/Sources 

Articles Verified on: 4/26/2023
General + Windows 10 Slow Internet Troubleshooting: https://onesafesoftware.com/software/articles/troubleshoot-slow-internet-connection [Date:N/A]
macOS Reset Network Settings: https://setapp.com/how-to/reset-network-settings [Date: 9/6/2022]

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